Frequently Asked Questions
Want to know more about Oceania Plumbing?
Below are some common questions my clients ask. If there’s anything else you’d like to know, please don’t hesitate to send me an email.
We service the entire Gold Coast region, including: Advancetown, Arundel, Ashmore, Austinville, Benowa, Biggera Waters, Bilinga, Bonogin, Broadbeach, Bundall, Burleigh Heads, Burleigh Waters, Canungra, Carrara, Cedar Creek, Chevron Island, Clagiraba, Clear Island Waters, Coolangatta, Coombabah, Currumbin, Currumbin Waters, Currumbin Valley, Elanora, Gaven, Gilston, Helensvale, Highland Park, Hope Island, Isle of Capri, Kirra, Labrador, Main Beach, Maudsland, Mermaid Beach, Mermaid Waters, Merrimac, Miami, Molendinar, Mount Nathan, Mudgeeraba, Nerang, Nobbys Beach, Ormeau, Oxenford, Pacific Pines, Palm Beach, Paradise Point, Parkwood, Pimpama, Reedy Creek, Robina, Runaway Bay, Sanctuary Cove, Southport, Surfers Paradise, Tallai, Tallebudgera, The Spit, Tugun, Varsity Lakes, Worongary, Yatala.
No. Payment must be made on site on completion of the job. Otherwise we’d have to increase our prices to accommodate for the time we have to spend chasing up invoices.
No. We used to spend a lot of time travelling to and from banks to put cheques in. We don’t think it’s fair for you to have to pay for that, so now we only accept card payments or cash on completion of the job.
Most definitely! But I can be hard to reach on the phone, because it’s not safe for me to answer if I’m operating dangerous equipment.
That’s why filling out an online booking request is so much quicker and easier. Simply select the day and time you’d like me to arrive, and I’ll send you an estimate of the cost. Once you accept, I’ll confirm the job.
Read what our customers really think of us here
Yes, we do a full range of bathroom and kitchen renovations.
Yes, but please be aware emergency and out of hours service is charged at an additional rate.
You can turn off the fixture at the cistern isolation valve while you wait for repair.
Don’t panic. You can always isolate the water at the main isolation valve – which is located close to the water meter – while you wait for professional help to arrive.
Testimonials
Absolute trust = no quote needed
When Rob first called Oceania Plumbing for a small fix at home, he wasn’t expecting to start a long-term working relationship. But thanks to their reliable service and top-quality workmanship, Rob brought Oceania Plumbing into his workplace too – managing factory upgrades and staff housing improvements at Allplates Laser Cutting & Metal Processing. Today, Joe’s the only plumber Rob uses for both personal and professional projects.
“They make us look good”
Award-winning Gold Coast property manager Naomi Baber from Baber & Co Rental Specialists explains why Oceania Plumbing is an invaluable asset to any Gold Coast property manager. Our extensive expertise and exceptional communication has impressed not only Baber & Co – but also their owners and tenants.
“They’re like gold dust”
When this Mudgeeraba homeowner faced a major blockage issue, she called Oceania Plumbing. Using a CCTV drain inspection and years of experience, we quickly located and fixed the problem. The customer was so impressed with the quality of work and customer service that she now calls Oceania Plumbing for everything – including their recent bathroom renovations. “Having a plumber like Joe is like gold dust. His work is always perfect. I won’t ever let go of him!”
“Oceania saved me $10,000”
When a costly installation error threatened to delay the opening of Central Brew Café, it was Oceania Plumbing’s calm, experienced team that saved the day — and saved owner Finn Tully more than $10,000 in potential lost revenue.
“Phenomenal service”
Emerald Lakes Residential is a distinguished Gold Coast management company specialising in both residential property management and on-site building management within the Emerald Lakes estate.
Oceania Plumbing has been a trusted supplier to them for many years – here’s why.
“Another plumber ghosted me”
Oceania Plumbing came to the aid of Sandra, a highly-respected mortgage broker, when her stormwater pit started overflowing while guests were staying in her granny flat. Sandra was so impressed with Oceania Plumbing’s service, she began recommending them to her own clients. “They make me look look.”
‘Joe replaced the hot water system for our investment property- he responded quickly and was able to get hot water for the tenant in a timely manner. The hot water was replaced in 2016 and we haven’t had any issues with it since.’
‘Fast, efficient & well priced. Great customer service. I would highly recommend.’
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Get a quote
We know how busy you are. You don’t have time to play phone tag all day.
So, send us some details about the job you want done, a photograph, and when you need the work completed by.
We’ll come back to you within 24 hours with an estimate and let you know when we can accomodate you.
How quick and easy is that?!