Client Overview
Baber & Co Rental Specialists, led by award-winning property managers Naomi and Dan Baber, is one of the most respected property management agencies on the Gold Coast. Recently named the Gold Coast’s Rental Agency of the Year by RateMyAgent, their business thrives on efficiency, transparency, and top-tier service for landlords and tenants alike.
Baber & Co prides itself on:
✔ Minimising repair costs through careful management
✔ Maintaining 0% vacancy rates
✔ Offering same-day communication
✔ Staying ahead of industry and legislative changes
✔ Finding and retaining the best tenants to protect owners’ investments
To uphold their high standards, they need reliable, efficient, and experienced tradespeople—which is why they turn to Oceania Plumbing.
The Problem: Time-Consuming Plumbing Issues and Unreliable Trades
Property managers deal with constant maintenance requests, and plumbing issues are one of the biggest headaches. Blocked drains, water leaks, and urgent plumbing failures can lead to tenant complaints, higher repair costs, and frustrated property owners.
Naomi recalls a bad experience with another plumbing company:
“We had a plumber who kept being sent out for the same problem. A couple of months later, the issue would happen again. Then again. The owner was furious—she started to suspect they were deliberately leaving things unfixed just to get more jobs”
When dealing with high-stakes property management, Naomi and Dan needed a plumber who would fix issues properly the first time—which led them to Oceania Plumbing.
The Solution: Why Baber & Co Trusts Oceania Plumbing
From the moment Naomi started working with Joe Currey and his team, the difference was obvious.
1. Zero Call-Backs = Time and Money Saved
Unlike previous trades, Oceania Plumbing consistently deliver first-time fixes.
“We have 100% trust that when we send Oceania, not only will they find the problem the first time, but there will not be any callbacks.”
“It’s saving us time, and if we’re saving time, that’s saving us money.”
2. Solving Complex Issues Other Plumbers Couldn’t
One standout moment came when Baber & Co managed a townhouse with a mysterious water leak. A different plumber had investigated but couldn’t find the source. That’s when they called Oceania Plumbing.
“We brought in Oceania Plumbing, and they found it through a series of different tests.”
“They wrote everything they’d done into the invoice, which was sent to the owner. The owner read it all and came back to me and said, ‘Wow, that report was amazing. Very thorough. 10 out of 10.’”
“He said, ‘We’re going to be able to sleep tonight!’”
3. Fast, Reliable, and Hassle-Free Service
Property managers need trades who communicate well, turn up on time, and get the job done without drama. Naomi describes working with Oceania as stress-free:
“Whenever we’ve sent a work order to Oceania, we’ve not just had the job dealt with quickly, but we’ve also had a phone call after the job. We also get videos and photographs along with the invoice quickly after the job is done.”
“Knowing that when you send a work order off, it’s in hand and will be dealt with—that makes using Oceania completely stress-free for us.”
4. Responsive and Easy to Work With
One of Naomi’s biggest frustrations with other plumbers was the lack of communication. With Oceania Plumbing, that’s never an issue:
“Joe is an absolute legend. He always answers the phone. If he doesn’t answer, he’ll call you straight back. For property managers, he’s a dream come true.”
The Results: A Long-Term Partnership Built on Trust
By partnering with Oceania Plumbing, Baber & Co Rental Specialists have been able to:
✅ Reduce time wasted on repeat call-outs
✅ Provide property owners with detailed, transparent reports
✅ Ensure tenant satisfaction with fast, reliable plumbing solutions
✅ Eliminate plumbing-related stress
“Oceania has brought a level of reliability, trust, and efficiency that, as we get busier, becomes even more important to us.”
For property managers who want a plumber they can rely on completely, Oceania Plumbing is the Gold Coast’s top choice.
Need a Plumber Who Fixes It Right the First Time?
If you’re a Gold Coast property manager or business owner looking for a plumber who:
✔ Shows up on time
✔ Answers the phone
✔ Fixes problems properly
✔ Eliminates stress and unnecessary costs
📞 Call Oceania Plumbing today on 0479 043 366.
